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How long will we keep your data?

Personal data is retained for as long as needed. We understand the risk of harm from unauthorized use and disclosure of your personal data and therefore do take this into account when deciding the retention period.

The decision on how long to keep data is dependant on each type of data and its potential role for the company, customer or service provider in the long term. In any case, unless explicitly mentioned, Metiscouture.com might store and keep data for as long as required.

How does Metiscouture.com use Emailing services?

Emails are a method of how we choose to contact you. Emails are assigned to travellers/customers as a main means of communication and contact for each profile and any communication that is done through email are considered official response from the customer and all communications are documented and can be used in case of dispute and privacy assurance purposes. We process all the communications you send us such as requests, inquiries and complaints through Email. These communications include but are not limited to handling bookings and responding to requests you have made through Metiscouture.com. We offer our travellers a means of exchanging information relating to rates and availability through email reservations on Metiscouture.com. In order to finalize a reservation made online on Metiscouture.com and in order to receive contact details and exact timing of pick up, drop off and start and end date and time, it is necessary to benefit from emailing services. We might invite you to review a previous trip you’ve had and send suggestions of new places to explore through email. You will receive booking summary and additional detailed information through email. We may send assistance to optimize your use of our services, in cases of emergency or sudden changes to your bookings.

Provision of a correct email address for your bookings are important and becomes our official and legal means of communications with you.

How does Metiscouture.com protect your information?

Metiscouture.com uses technology to encrypt your payment information during any transactions. We take extra measures to protect your information against unauthorized access and any unlawful destruction. You can always log in to your account to delete, edit or add your stored payment details. Your payment information are stored securely for the case of managing refund requests for your bookings, upcoming payments or ease of use. We are not liable for any fraud or scam, such as in the case of an email received by the traveller asking for credit card information or payment from emails other than emails belonging to Metiscouture.com domain. In cases where you are suspicious or emails and links that reach you do not belong to Metiscouture.com or redirects you out of our domain, please contact us immediately.

Metiscouture.com is not responsible for issues arising from sharing contact and location information of service providers with our customers or vice versa. Information shared are forwarded as received from third party service providers without alteration for safety and accuracy. Both third party service providers and travellers bear the complete responsibility for the use of this information. Misuse and violation of this information by the traveller or service provider are not the responsibility of Metiscouture.com and each party is liable for their own actions by governing laws that apply in the region.

How Does Metiscouture.com manage Booking and Payment?

Metiscouture.com provides two type of payments for different destinations. For Book Now Pay Now options, Metiscouture.com directs you to the payment page dedicated for that destination to pay online. As for Book Now Pay Later, we will be contacting you via email on availability of bookings and a payment link will be sent via the email you have provided us. There are also scenarios where we might collect your payment information during booking process and charge your card at a later date. In such cases we will provide you full information that applies to you by email or in the service page.

By using Pay Now option to book our services or services through us, you give Metiscouture.com full authority to process your booking and collect your information that is required to issue your booking and verify your identity. Upon confirmation of the booking Metiscouture.com may charge you for full price (sometimes without option of refund as per the Refund Policy mentioned in your booking confirmation email). In the case of Book Now Pay Later sort of reservation please make sure that your payment method is valid and has sufficient credit for the future payment dates. Booking will be cancelled in case the payments don’t go through for reasons such as insufficient credit. Please review the details of booking with thorough attention for terms and conditions. You will receive the same Terms & Conditions and Refund Policy on your email as well which is final and legally binding to all parties involved. We are not liable for travel inconveniences such as when booking is cancelled due to late or non-payment. Please note that reservations are not confirmed until you receive a confirmation email. We reserve the right to not accept certain methods of payment made through Metiscouture.com.

Currency Conversion:

Prices and rates that are shown on Metiscouture.com are set by service providers. You may choose to view the pricing based on a different display currency. If the currency you choose to pay with is different than your bank account’s currency, your bank will determine the exchange rate used for the transactions. Your account may offer a rate that is higher or lower than on Metiscouture.com. Otherwise Metiscouture.com will use daily adjusted rate to convert prices. Display currencies allows comparison of different rates and packages and payment options you prefer to use. Display rates are indicative and might change, however the base currency amount will remain the same.

Embedded content from other websites

Some contents on our website may include embedded content from other websites. Those websites may collect data and use cookies for the purpose of monitoring user interactions with the embedded content, which is the same way the other website would operate. It is important to be aware that the privacy policies of the other sites are not our responsibility and we recommend the users to read the privacy statements of sites that collect personally identifiable information. In the case of usage of information such as videos and pictures from Third Party websites, their logo or link will be displayed properly on the content in order to give credit where it is due. We may as well use the platform’s embedded code to share content from Third Party Apps/Websites when available.

Please note that it is impossible for us to share with you an exact list of all third party tools, widgets or plugins that we use due to the high rate of change in this list. We do not use third party content for the purpose of information collection. Rather, they are solely used for keeping our platforms functional, safe and enhance user experience. In all cases, information collected from our platforms by third parties, their misuse or use of information for their own interests are their own responsibility and we share no responsibility in such cases. We use third party content for the sole purpose of what they are intended for.

All third party content, plugin, widget or service providers are required to take a formal permission from us for use of data from our platforms for their own benefit or that of their affiliates.


Opt-Out Policy

All our users, customers and service providers have the option to Opt-Out of our newsletters, advertisement materials and notifications. We do our best to minimize our communication with our customers and service providers to ensure they have a good experience with us. We reserve the right to use channels such as emails, notifications, calls or messages despite your Opt-Out request for the following purposes:

Matters related to payments.
When confirmation of a booking is required.
In cases of emergency or accidents.
When a reservation is cancelled or modified.
In cases of potential modification to bookings.

Security

We do our best to protect the information provided to us both online and offline and take extra precautions to the sensitive information user submits via our forms. We do regular check ups and use online security certificates and plugins to ensure all our platforms, data and users are protected at all times. In cases of breach of security despite our hard efforts, we must understand the unfortunate reality of online world where even institutions such as government ministries and banks can face security breach. This is why we do our best to minimize the amount of data kept online on our servers and move data which are not needed to be at hand to secure servers.

Sensitive information such as payment details are encrypted and transmitted in a secure way when collected. We do not save your complete payment information in our own systems, rather they are saved with payment gateway providers who are certified by governments to handle and store online payments.

We reserve the right to close accounts and disable comments of the users in case of violation of our policies and terms. We monitor and administer user interactions and may keep the information of disabled accounts to prevent repeated abuse or other violations.

Any questions you have about our Privacy Policy, or the data contained herein can be directed to us through e-mail.

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